Privacy Policy — How Your Data Is Protected at tenx365

1 Introduction

Tenx365 is a trusted online gaming and Sports Betting platform serving users in Bangladesh and around the world. Our Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information.

By using the tenx365 website or app, you agree to the terms of this Privacy Policy. We may update this Policy from time to time and will notify you in advance of any changes.

This privacy policy is developed in accordance with international data protection standards. We continuously improve our systems and processes to ensure your information remains secure.

2 What Data We Collect

Tenx365 collects the following types of information depending on the situation:

3 Purpose of Data Collection

Tenx365 uses your information for the following specific purposes:

• Account Management: Your identity information is used to create and manage your account.
• Identity Verification: To complete the KYC process for fraud prevention and regulatory compliance.
• Payment Processing: To process deposits, withdrawals, and other financial transactions.
• Customer Support: To assist with your complaints, questions, or issue resolution.
• Security Monitoring: To detect and prevent suspicious activity.
• Service Improvement: To analyze user experience and improve the platform.
• Legal Compliance: To comply with applicable laws and regulations.
• Marketing Communications: To send you offers and promotional content with your consent.

4 Data Storage & Security

Tenx365 uses industry-leading security technology to protect your privacy. Our security measures include:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted in encrypted form.
• Firewall Protection: Advanced firewalls are in place to prevent unauthorized access.
• Restricted Access: Only authorized personnel have access to sensitive information.
• Regular Audits: Regular security audits are conducted by independent third-party experts.
• Data Backup: Your data is stored across multiple secure servers.

Please note that no method of transmission over the internet is 100% secure. We take every precaution available, but absolute security cannot be guaranteed. Keeping your password confidential and reporting any suspicious activity to us is your responsibility.

5 Sharing Information with Third Parties

Tenx365 never sells your personal data. However, in certain circumstances, information may be shared with the following parties:

• Payment Processors: Necessary information is shared with approved payment gateways, including bKash, Nagad, and Rocket, to process transactions.
• Identity Verification Services: We work with trusted verification providers to complete the KYC process.
• Law Enforcement: Information may be disclosed to authorities when required by court order or legal obligation.
• Technology Service Providers: Cloud hosting and technology partners are given limited access solely for platform operations.

6 Cookies & Tracking Technologies

The tenx365 website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Performance Cookies: Used to analyze and improve platform performance.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to collect statistical data for understanding user behaviour.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

7 Your Rights

Under tenx365's Privacy Policy, you are entitled to the following rights:

To exercise these rights support@tenx365.wsEmail us at. We will respond to your request within 30 business days.

8 Protection of Minors

Tenx365 takes special care to protect the privacy of minors. In line with our privacy policy, we do not knowingly collect information from anyone under the age of 18.

If we discover that a minor has created an account or submitted information on our platform, we will immediately close that account and delete all associated data.

9 Data Retention Period

We retain your data only for as long as necessary. Retention periods are determined based on the following:

• Active Account: All necessary data is retained for as long as your account remains active.
• Closed Accounts: To meet legal obligations, certain data is retained for a defined period (typically 5 years) even after account closure.
• Financial Transaction Records: Transaction records must be retained for a minimum of 5–7 years in accordance with anti-money laundering laws.
• Marketing Information: Marketing-related data is deleted as soon as possible after you unsubscribe.

10 Policy Changes

Tenx365 reserves the right to update this Privacy Policy as needed. If significant changes are made, we will notify you through the following methods:

• A notification will be sent to your registered email address.
• A notice will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy.

11 Contact Us

If you have any questions, concerns, or complaints regarding the Privacy Policy, please contact our data protection team: